Returns, Exchanges & Refund Policy

Returns & Refund Policy

At INOAR USA, we take pride in the quality of our products and want every customer to be satisfied with their purchase. Please review the following return, exchange, and refund conditions before submitting a request.

Return Eligibility

Products purchased directly from the INOAR USA online store may be returned within 30 calendar days from the date of delivery.

To qualify for a return:

The product must be unused or contain at least 80% of its original contents.
The product must be returned in its original packaging.
A receipt, order confirmation, or other proof of purchase is required.
The return must be authorized by INOAR USA before the product is shipped back.

Products that do not meet these conditions may not be eligible for a refund or exchange.

How to Request a Return or Exchange

To request a return or exchange, email us at info@inoarus.com and include:

Your full name
Your order number
The product you wish to return or exchange
The reason for the request
Photos of the product and packaging if the item arrived damaged, defective, or incorrect

Please wait for return authorization and instructions before shipping the product. Unauthorized returns may not be accepted or processed.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If a product is damaged, defective, or different from the item ordered, contact us at info@inoarus.com as soon as possible and include photos of:

The product
The shipping box or packaging
The shipping label
Any visible damage

Once the issue has been reviewed, we will provide the appropriate resolution, which may include a replacement, exchange, or refund.

Return Shipping Costs

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable unless the return is the result of an error by INOAR USA or damage that occurred during shipping.

When applicable, return shipping costs may be deducted from the refund amount.

We recommend using a trackable shipping method. INOAR USA is not responsible for return packages that are lost or damaged while being shipped back to us.

Return Address

After receiving authorization, returns should be sent to:

INOAR USA – Returns
3947 NW 7th St, Suite E
Miami, FL 33126
United States

Do not send a return before receiving authorization and return instructions from our customer service team.

Refunds

Once the returned product is received, it will be inspected to confirm that it meets the return eligibility requirements.

We will notify you whether the refund has been approved or denied.

Approved refunds will be issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear in your account. Processing times may vary depending on your bank or payment provider.

Exchanges

Approved exchanges are subject to product availability.

If the requested replacement product is unavailable, we may offer an alternative product or issue a refund to the original payment method.

Non-Returnable Items

The following items may not be eligible for return:

Products returned more than 30 calendar days after delivery
Products containing less than 80% of their original contents
Products without their original packaging
Products purchased from an unauthorized seller
Gift cards
Promotional or final-sale items marked as non-returnable at the time of purchase

Purchases Made at Our Physical Store

Products purchased directly from our INOAR USA physical store must be returned to the same location with proof of purchase.

In-store returns and exchanges are accepted within 30 calendar days from the purchase date, provided the products meet the eligibility requirements described in this policy.

Purchases from Salons, Retailers, or Authorized Resellers

Products purchased from a salon, beauty supply store, marketplace, or authorized reseller must be returned directly to the original place of purchase.

These purchases are subject to the return and refund policy of the retailer that processed the transaction. INOAR USA cannot issue refunds for purchases made through third-party sellers.