Hi Rizane,
We’re sorry to hear that you claim you did not receive your order. However, we carefully reviewed your case, and the carrier’s tracking confirms that your order was delivered to the address provided at checkout.
You contacted us more than 30 days after the confirmed delivery date requesting that we resend the order, despite the carrier’s records confirming successful delivery. We cannot resend an order when there is no evidence of a shipping loss or delivery failure.
We take every delivery claim seriously and verify the facts with the carrier before making a decision. This allows us to protect our customers while also maintaining a fair and secure process for every order.